about Us

Is it safe to shop from hildesansever Medieval Collection Store?

We are a trustworthy and experienced online store that values the safety of our customers. We will give you the tracking number for your order right after you buy it. Plus, our privacy policy keeps all your personal info secure on our website.

Do you offer a warranty on products? How long is the warranty period?

Yes, our warranty period is 2 years for the Swiss Grade watches.

如果您的订单有任何问题,请联系我们hildesanseverino@gmail.com 您的订单号和您用于订购的电子邮件。我们的顾问将尽快为您提供帮助。

Can you send me pictures of the desired model?

Yes, you can send us the link, pictures, or full name of the watch via email or WhatsApp to request more pictures and videos of the products.

Will you restock items indicated as ‘out of stock’?

Lorem ipsum dolor sat Yes, we will restock items that are out of stock. Please keep checking our website for updates. You can also subscribe to our newsletter to receive notifications about new arrivals and restocks.

Can I get a discount coupon?

Yes, you can get a discount coupon on seasonal discounts. Sign up for our email newsletter to get notified about any upcoming discounts.

Does United Luxury Shop have a retail storefront?

hildesansever Medieval Collection Store has no retail storefront.

Best way to order from hildesansever Medieval Collection Store Shop’s online shop easily. Our website is easy to navigate and provides detailed information about products. You can also contact our customer support team if you have any questions or need help with the ordering process. Our team is available to help you 24/7.

Do you deliver to my country?

Yes, we deliver worldwide.


What is the quality of your watches?


What materials do you use for the watch dials?

We use stainless steel for the watch dials. The stainless steel is scratch-resistant and highly durable.

What is the watch case made of?

Most of our watches are made of stainless steel, which is scratch-resistant and highly durable.

What is the difference between Swiss and Japanese Movements?

Swiss movements are known for their precision, accuracy, and long lifespan, making them the highest-quality movements in the watch industry.

Japanese movements are also accurate and reliable, and are quartz-based, battery-powered, and require little maintenance. Japanese movements are more economical, making them a popular choice for budget-conscious buyers.

Does the watch come with the original box and papers?


What type of glass do you use in watches?

We use sapphire crystal glass in all our watches. The sapphire crystal is scratch-resistant and highly durable.

Can you source a specific watch for me?

Yes, we can source a specific watch for you if you provide us with the specifications and model information.

Do you accept customization? What should I do if I have a thick or thin wrist?

Yes, we do accept customizations. Please contact our customer support team hildesanseverino@gmail.com and provide us with your wrist size, model specifications, and any other relevant information.

Do chronographs function in models?

Yes, the chronograph functions in our models are guaranteed to be working. We test each watch before it is shipped to ensure that all functions are working correctly.

Are the watches water-resistant?

Yes, all our watches are water-resistant up to a certain depth depending on the model. Please ask your consultant for more information on the water-resistance level of each watch.

Do the watches have ceramic bezels?

Yes, some of our models come with ceramic bezels. This material is known for its durability and attractive look. It’s also resistant to scratches and other damage.


What payment methods do you accept?

我们接受通过 VISA、Mastercard、Western Union、American Express、Zelle、Crypto Payments 和其他安全支付方式付款。我们也接受银行转账和电汇。欲了解更多信息,请联系我们的客户支持团队

Can I Pay with my VISA / Mastercard?

Yes, you can pay with your VISA or Mastercard.

How are VAT and import duties handled?

VAT and import duties will be handled by United Luxury and the cost is included in the price of the watch you will order.

How is sales tax handled?

Sales tax is handled according to the applicable laws and regulations of the country in which the order is being shipped.

How do I use a discount code?

To use a discount code, simply enter the code in the “Coupon Code” field on the checkout page and click “Apply”. The discount will then be applied to your order.

Do you offer discounts for bulk orders?

Yes, For more information, please contact our customer support team at hildesanseverino@gmail.com.  for more information about the discounts we offer for bulk orders.

Do you offer a loyalty program?

We are currently working on our loyalty program. Stay tuned for more information!


How long does it take to prepare the watch for a ship?

It takes us 24-48 hours to prepare the watch for shipping.

How long is the shipping time?

Shipping takes 5-10 business days.

Will I receive a tracking number?

Yes, you will receive a tracking number after your purchase is completed.

What if my package is held at customs?

If your package is held at customs, we will pick up the package from there. We will send you a new watch as soon as possible, however, this is a very rare case.

What is the shipping fee?

The shipping fee is 30$.

Do you offer free shipping?

Yes, we offer free shipping on orders over $2.000 to many countries. For more information, please contact our customer support team at hildesanseverino@gmail.com

Can I buy a watch from your website as a gift?

Yes, you can buy a watch from our website as a gift. We offer gift wrapping services and engraving services .Please contact our customer support team at hildesanseverino@gmail.com for more information.

When will I get my watch after ordering it?

You will have your watch in 5-15 days, depending on the workload of the shipping companies.

Can you ship to a different address than the billing address?

Yes, we can ship to a different address than the billing address. Please provide us with the new address in the order notes when you place the order.

Where can I view my sales receipt?

Your receipt has been sent to the email address to which you completed the order. You can also request an invoice from our support team at  hildesanseverino@gmail.com

What is the best way to contact you?

The best way to contact us is via email at hildesanseverino@gmail.com, live chat, Telegram and WhatsApp.FaceBook.


I’ve received my watch. How can I thank you?

Thank you for your purchase! We are glad to hear that you have received your watch. You can always leave a review on our FB account, , or Instagram account to let us know how you feel about the product and service. We value your opinion and look forward to hearing from you.

Why the watch did not move when I get it?

It is possible that the watch was not wound up when it was packaged. To get it started, you can wind the crown clockwise for about 20-30 turns until you feel some resistance. If the watch still does not move, please contact our customer support team at hildesanseverino@gmail.com and they will assist you with the issue.

What is your return policy?

We accept returns within 14 days of delivery if the product is unused and in the same condition as it was received. You can contact our customer support team at hildesanseverino@gmail.com for more information about the returns process.

What is the best way to take care of my watch?

The best way to take care of your watch is to keep it away from water, dust, and dirt. Make sure to clean your watch regularly, and if possible, have it serviced and checked by a professional watchmaker every few years.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Free ‘Travel Like a True Adventurer’ E-book
Sign up for our fortnightly newsletter with the best travel inspirations.